Chris
Kesidis

IT technical support officers monitor and maintain the computer systems and networks of an organisation. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.

Depending on the size of the organisation, working as a technical support officer, your role may span one or more areas of expertise.

Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. It's therefore crucial to ensure the correct running and maintenance of the IT systems.

As an IT administrator, you’ll be responsible for maintaining the company's IT network, servers and security systems. This role is absolutely essential within any organisation to ensure business continuity – if an IT network fails, the impact on the day to day running of the business can be significant, sometimes catastrophic.

To ensure this doesn’t happen, you'll be responsible for investigating and diagnosing network problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.

On a day to day basis, you might be called upon to help colleagues with more basic IT needs. This will mean you’ll need to share your own knowledge to help others, including setting up new users and managing backup, security and passwords. You're also the company's internet police, monitoring internet and email use.